Privacy Policy

About this policy

This Privacy Policy applies when you visit the Raaj Treats website, submit an order or contact form, communicate with us about an order, or otherwise use our products and services.

In this policy, “Raaj Treats,” “we,” “us,” and “our” refer to Raaj Treats. By using our website or providing information to us, you acknowledge the practices described here. Where consent is required, we will ask for it in an appropriate way.

Information we collect

The information we collect depends on how you interact with us and may include:

• Contact details: your name, phone number, email address, delivery address, and area or zone.
• Order details: selected products, flavour and size choices, design instructions, event date, delivery or pickup preferences, and other notes submitted through the official order form.
• Custom content: reference pictures, inspiration images, messages, names, wording, themes, and other materials you provide for a custom order.
• Communication records: messages and inquiries sent through our website, WhatsApp, Instagram, Facebook, email, phone, or other available channels.
• Transaction details: invoice information, order value, delivery charges, payment method, payment status, and any payment reference needed to confirm or reconcile an order.
• Website information: IP address, browser and device type, pages viewed, referring pages, approximate location derived from technical data, and cookie or similar technology information.

How we collect information

We collect information:

• directly from you when you complete an order form, contact us, place an order, or send custom-order materials;
• from a person placing an order or arranging a gift on your behalf;
• through social media and messaging platforms when you choose to contact us there;
• automatically through our website, server logs, cookies, and similar technologies; and
• from service providers involved in website hosting, communications, payments, analytics, fraud prevention, or delivery.

How we use your information

We may use personal information to:

• review, confirm, prepare, personalize, and fulfil orders;
• contact you about availability, design details, changes, payment, pickup, or delivery;
• create invoices, maintain order records, and process or verify payments;
• provide customer service and respond to questions, complaints, or requests;
• operate, protect, troubleshoot, and improve our website and services;
• understand how customers use our website and improve the ordering experience;
• send promotional updates when you have chosen to receive them, with an option to opt out;
• prevent misuse, fraud, security incidents, or unlawful activity; and
• meet legal, accounting, tax, safety, or regulatory obligations.

Official orders and social-media discussions

Conversations on WhatsApp, Instagram, Facebook, and similar platforms may be used for consultation and discussion. The official order is processed according to the information submitted through the Raaj Treats website’s official order form.

Special instructions, flavour choices, design details, names, messages, and other essential requirements discussed elsewhere should also be entered accurately in the official order form. We use this information to prepare the order and to resolve questions about what was requested.

Messages sent through third-party platforms are also handled under those platforms’ own privacy practices. Please review their policies before sharing information through them.

Delivery information

When delivery is requested, we use the recipient’s name, phone number, delivery address, selected area or zone, order total, and relevant delivery instructions to arrange and complete delivery. Our rider or delivery provider may call before arrival.

We share only the information reasonably needed for delivery with the assigned rider, courier, or pickup representative. Please ensure the contact and address details you provide are accurate and that you have permission to share a recipient’s information when sending a gift.

Payments and transaction records

Raaj Treats offers Cash on Delivery where available. We may keep invoice details, amounts due or paid, payment status, delivery charges, and payment references needed to administer the order, maintain business records, and respond to transaction questions.

If an electronic or third-party payment option is offered, the payment provider may collect and process information under its own privacy policy. We receive only the payment or transaction details that the provider makes available to us for confirmation, reconciliation, support, or recordkeeping.

When we share information

We do not sell your personal information. We may share information only as reasonably necessary with:

• employees, team members, decorators, or authorized personnel involved in preparing and supporting your order;
• official riders, couriers, or pickup representatives who need information to complete delivery or handover;
• website hosting, communications, messaging, analytics, payment, security, and other service providers working on our behalf;
• professional advisers such as accountants, legal advisers, or auditors where appropriate;
• government bodies, regulators, courts, or law-enforcement authorities when disclosure is required or permitted by law; and
• a successor or relevant party if our business is reorganized, transferred, merged, or sold, subject to appropriate confidentiality measures.

We expect service providers to handle information for the agreed service and with appropriate confidentiality and security.

Cookies and website data

Our website may use cookies and similar technologies to remember preferences, keep essential site features working, understand website performance, measure visits, improve content, and protect the site.

You can control cookies through your browser settings and, where available, through the site’s cookie controls. Blocking some cookies may affect website features or the ordering experience. Third-party tools included on the site may set their own cookies under their privacy policies.

How long we keep information

We keep personal information only for as long as reasonably needed for the purposes described in this policy. The period may depend on the type of information, the order or customer-service relationship, warranty or dispute needs, security requirements, and legal, tax, accounting, or recordkeeping obligations.

When information is no longer reasonably needed, we will delete, anonymize, or securely dispose of it where practicable. Backup copies may remain for a limited period until they are overwritten or securely removed through normal system processes.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to people and providers who reasonably need the information for their work.

No website, messaging platform, storage system, or method of transmission is completely secure. Please use care when sending information online and contact us promptly if you believe your information or an interaction with Raaj Treats may have been compromised.

Your rights and choices

Subject to applicable law and reasonable verification, you may ask us to:

• confirm whether we hold personal information about you;
• provide access to or a copy of that information;
• correct inaccurate or incomplete information;
• delete information that is no longer required;
• withdraw consent where our use depends on consent; or
• stop sending promotional communications.

Some information may need to be retained to complete an active order, keep legitimate transaction records, resolve disputes, prevent fraud, or comply with law. To make a request, use the contact details at the end of this policy. We may ask for information needed to verify your identity and protect your data.

Children’s privacy

Our website and ordering services are intended for adults and are not directed to children. A parent, guardian, or responsible adult should place and manage orders involving a child. We do not knowingly seek personal information directly from children without appropriate involvement from a parent or guardian.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and address the matter.

Third-party links and services

Our website or communications may link to third-party websites, social networks, maps, messaging services, or payment services. Raaj Treats does not control their privacy, security, or content practices. Please review the privacy notice of any third-party service before providing information to it.

Updates to this policy

We may update this Privacy Policy when our website, services, providers, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

This Privacy Policy should be read together with our Terms & Conditions and Shipping Policy.