Shipping Policy

This Shipping Policy explains the official delivery, shipping, self-pickup, inspection, and payment rules for Raaj Treats orders. It should be read together with the details confirmed on your order and invoice.

Raaj Treats provides delivery services across the Lahore locations listed on this page. Delivery charges vary depending on the delivery location and are confirmed during checkout or order confirmation.

Delivery is not free based on order value. The applicable standard or weight-based delivery charge applies to every delivered order.

For an order weighing 5 lbs or more, the delivery charge is four times (4x) the standard base delivery rate for the selected area.

You must inspect the package thoroughly at the time of delivery. Before paying the rider, confirm that the product is in good condition, matches your order, and includes all expected items.

Once you accept the order and the rider leaves, claims for physical damage, leakage, or missing items will not be accepted. Any visible issue must be raised with the rider while the delivery is still in progress.

If an order is delivered by an official Raaj Treats rider and damage occurs during transit, Raaj Treats will take responsibility and provide an appropriate replacement or compensation.

Please report the damage during the mandatory inspection, before payment and before the official rider leaves.

If you collect the order yourself or arrange your own rider or representative – such as Bykea, inDrive, or personal staff – Raaj Treats’ responsibility ends when the order is handed over.

Raaj Treats is not responsible for damage that occurs during transit after handover to a customer-arranged rider or pickup representative. The person collecting should inspect the order before leaving.

Our professional courier delivery service is available seven days a week from 10:00 AM to 12:00 AM. Orders are typically delivered within 24 hours after confirmation, subject to the date, time window, production status, and delivery arrangement confirmed for the individual order.

When placing a delivery order, provide a valid and reachable phone number. Our driver may need to contact you or the recipient before arrival or while completing the delivery.

Cash on Delivery (COD) is available. Please pay the exact total shown on your invoice, consisting of the product price plus the applicable shipping charge.

Inspect and approve the order before handing payment to the rider.

Please provide a complete delivery address, the correct area or zone, a reachable contact number, the recipient’s name, and any useful delivery instructions. Incorrect or incomplete details may delay or prevent delivery.

We use this information to arrange and complete delivery and may share the necessary details with the assigned rider or delivery provider. If you are sending a gift, please make sure you have permission to provide the recipient’s contact and address details.

For more information about how Raaj Treats handles personal information, please read our Privacy Policy.

If you need to change an address, phone number, delivery date, time, or pickup arrangement after confirmation, contact us as early as possible. A requested change depends on preparation progress and arrangements already in place.

If no one is available to receive the order at the provided address, the order will be returned to our outlet and kept safe for 24 hours.

During this 24-hour holding period, contact our Customer Support Team to request re-delivery, for which additional delivery charges may apply, or arrange self-collection from the outlet. After the holding period, product quality and safe availability cannot be guaranteed because many items are perishable.

If circumstances outside reasonable control affect delivery or collection, we will aim to communicate with you and find a practical solution where possible.

Please place customised orders at least 1 day in advance. Raaj Treats accepts a maximum of 150 orders per day, so requested dates remain subject to available production capacity.

For delivery questions, area charges, order inspection concerns, or pickup arrangements, contact Raaj Treats at +92 339 0146166, +92 346 0622564, or raajtreats@gmail.com.